The word “Kisiki” comes from the tribal language of the Giriama, native to the coast of Kenya, it means Rainbow. Not only are many of our products made on the coast of Kenya but they epitomize the meaning of our name: Colour means everything to Kisiki.
Africa is a continent full of bright bold colours and contrasts, I want my products and website to reflect the warmth of the African continent and its many colours. Colour has always played a great part in my life, it is usually the first thing I notice and the last thing I remember about a place, an object, or a person. I hope that other colour enthusiasts will find my products of interest.....and keep watching as this is only the beginning!
All of our items are made in Kenya by individuals providing much needed jobs for both men and women within the community. I grew up in Kenya and the welfare, standard of living and education of Kenyan people is very close to my heart. My long term aspiration is to set up a Fair Trade regulated Women's self help group within the community who can do my production. Off the back of that I will be able to provide them with the jobs and income to educate their children for a better future.
The recent political problems in Kenya has had a huge impact on tourism, one of Kenya's main sources for income and employment. Kenya exports a wide range of hand made craft products and now more than ever, we need to maintain demand on these products in the western world and support the innocent through this troubled political time.
PAYMENT METHODS
We prefer on line payment using most of the major cards, VISA, VISA Electron, Switch, Maestro, Solo, Delta and Mastercard. We use Pay Pal to facilitate this payment. Your privacy and security is assured and it is a very simple and easy method of payment should you be a computer phobe! Give it a try! This is immediate and means that we can dispatch the goods to you within a day or two.
Alternatively we can accept debit or credit card payment over the telephone, if you would rather pay like this please call 0845 3731351 to place your order. Your receipt will be enclosed with your goods.
We undertake to ensure the best possible quality of our products. Please bear in mind that all of the leather items are individually hand made and therefore sometimes do vary slightly from one item to the next. We make every effort to ensure the best leather and beads are used.
If however you are unhappy with your item please contact us on 0845 3731351 to discuss the matter and we will either exchange the product or refund it. We accept returns within 14 days of purchase subject to the packaging not having been destroyed and the item not having been used or soiled. Postage costs for returned items are at the customer’s expense unless the goods are faulty.
SHIPPING and POSTAGE
Goods will be dispatched within 3 working days from when your order is placed. We use the french postal system to dispatch our goods and in all instances proof of postage is obtained. If your order is over 2KG then it will be sent using a recorded method requiring a signature on delivery. If your order is urgent (it is for a gift or an occasion) please do drop us an email and we will do our utmost to get you your item in time. Delivery within Europe usually takes 3/5days although it does depend on the destination of the goods. Europe (ZONE B) is usually around 3/5 days, for the USA and Australia (ZONES C and D) you should allow at least 1 week.
Shipping and Postage costs are based on destination and are charged according to the weight of your order and the destination. This is the fairest way to do it for people who wish to purchase multiple items. Prices start from £3.50. The website will automatically work out your estimated shipping costs as you add items to the cart. Be sure to choose your destination country and click update. We have 3 pricing bands:
Zone A for France
Zone B for Europe and Switzerland
Zone C for the rest of the world.
If your order is over 3KG for zones B and C we will quote subject to your order size and destination. This is due to the fact that we may be able to find a more cost effective solution for you subject to weight and volume. For Zone A this applies to orders over 5KG.
Subject to where you are in the world import duties and taxes may apply when you receive the goods, the customer is responsible for paying these additional fees. We do not take responsibility for international orders that do not turn up so please make sure that the address you use is secure and there will be someone to receive the parcel.
Sometimes the website has a mind of its own...if your postage is calculated incorrectly we reserve the right to contact you to inform you of additional charges which you are within your right to accept or decline.
Contact us at sales@kisiki.com for further details.
TAX CHARGES
All orders are inclusive of VAT.
International orders maybe subject to import duties and taxes. The customer is responsible for paying these. Please check with your local customs office regarding customs fees.
If you have any further questions please contact us at sales@kisiki.com
STOCK AVAILABILITY
Unfortunately we cannot guarantee that we have all items in stock permanently, although we do try our best. If an item is out of stock we will call you and advise you of an anticipated delivery date.
WHOLESALE ORDERS
Kisiki supplies a number of retail outlets across the world. If you are interested in sourcing some of our products please contact us at sales@kisiki.com.
We are happy to work with wholesalers to design your own products specific to your outlet. This requires at least 6 months prior to the time you want the product in your outlets although can sometimes be quicker. Please ask if you would like to work with us on specific items. There is a minimum order quantity on such orders.
