SHOP INFO

The word “Kisiki” comes from the tribal language of the Giriama, native to the coast of Kenya, it means Rainbow. Not only are many of our products made on the coast of Kenya but they epitomize the meaning of our name: Colour means everything to Kisiki.

Africa is a continent full of bright bold colours and contrasts, I want my products and website to reflect the warmth of the African continent and its many colours. Colour has always played a great part in my life, it is usually the first thing I notice and the last thing I remember about a place, an object, or a person. I hope that other colour enthusiasts will find my products of interest.....and keep watching as this is only the beginning!

All of our items are made in Kenya by individuals providing much needed jobs for both men and women within the community. I grew up in Kenya and the welfare, standard of living and education of Kenyan people is very close to my heart. My long term aspiration is to set up a Fair Trade regulated Women's self help group within the community who can do my production. Off the back of that I will be able to provide them with the jobs and income to educate their children for a better future.

The recent political problems in Kenya has had a huge impact on tourism, one of Kenya's main sources for income and employment. Kenya exports a wide range of hand made craft products and now more than ever, we need to maintain demand on these products in the western world and support the innocent through this troubled political time.

PAYMENT METHODS

We prefer on line payment using most of the major cards, VISA, VISA Electron, Switch, Maestro, Solo, Delta and Mastercard.  We use Pay Pal to facilitate this payment. Your privacy and security is assured and it is a very simple and easy method of payment should you be a computer phobe! Give it a try! This is immediate and means that we can dispatch the goods to you within a day or two.

PRIVACY POLICY

For us to provide you with the best online shopping experience possible, we (Kisiki.com) collect some of your personal information. It allows us to process your orders effectively, send you relevant information and in the unusual case of an issue, it means we can deal with everything more effectively. We are committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. As required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you. This privacy policy explains how we collect, store and process any personal data we collect from you or you provide to us.

The information we collect and how we use it:

 
In order to fulfill your transaction, we need to know certain personal information at the point of order in the checkout area of our website. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered. Credit card details are encrypted after data entry and are not stored on our systems once used. We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff. We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.

• Direct Marketing • Understanding our customers wishes and shopping preferences • Improving our service and our products

You can opt out of email marketing at any time by emailing sales@kisiki.com

We only use your email address and/or contact number to contact you with information regarding your order that has been placed with us; and any sales or offers that we might be running in the future if you opt in to our email marketing.

We do not share your details with any other third party.

As with all sensitive data we keep all of these details securely in our systems. The exception is payment details that are sent to and managed securely by our payment service provider PAYPAL.

RETURNS/REFUNDS/EXCHANGE POLICY

We undertake to ensure the best possible quality of our products. Please bear in mind that all of the leather items are individually hand made and therefore sometimes do vary slightly from one item to the next in both size, width and colour tone. We make every effort to ensure the best leather and beads are used.

If however you are unhappy with your item please contact us on 0845 3731351 to discuss the matter and we will either exchange the product or refund it. We accept returns within 14 days of purchase subject to the packaging not having been destroyed and the item not having been used or soiled. Postage costs for returned items are at the customer’s expense unless the goods are faulty in our opinion.

SHIPPING and POSTAGE

PLEASE NOTE WE NO LONGER SHIP KIKOY PRODUCTS TO THE USA AT THIS TIME AS THEY ARE DISPATCHED BY AMAZON

Goods will be dispatched within 3 working days from when your order is placed. We use the french postal system to dispatch our goods and in all instances proof of postage is obtained. If your order is over 2KG then it will be sent using a recorded method requiring a signature on delivery. If your order is urgent (it is for a gift or an occasion) please do drop us an email and we will do our utmost to get you your item in time. Delivery within Europe usually takes 3/5days although it does depend on the destination of the goods.  Europe (ZONE B) is usually around 3/5 days.

Shipping and Postage costs are based on destination and are charged according to the weight of your order and the destination. This is the fairest way to do it for people who wish to purchase multiple items. Prices start from £3.50. The website will automatically work out your estimated shipping costs as you add items to the cart. Be sure to choose your destination country and click update. We have 3 pricing bands:

Zone A for France

Zone B for Europe and Switzerland

Zone C for the rest of the world.

If your order is over 3KG for zones B and C we will quote subject to your order size and destination. This is due to the fact that we may be able to find a more cost effective solution for you subject to weight and volume. For Zone A this applies to orders over 5KG.

Subject to where you are in the world import duties and taxes may apply when you receive the goods, the customer is responsible for paying these additional fees. We do not take responsibility for international orders that do not turn up so please make sure that the address you use is secure and there will be someone to receive the parcel.

Sometimes the website has a mind of its own...if your postage is calculated incorrectly we reserve the right to contact you to inform you of additional charges which you are within your right to accept or decline.


Contact us at sales@kisiki.com for further details.

TAX CHARGES

All orders  are inclusive of VAT.

International orders maybe subject to import duties and taxes. The customer is responsible for paying these. Please check with your local customs office regarding customs fees.

If you have any further questions please contact us at sales@kisiki.com

STOCK AVAILABILITY

Unfortunately we cannot guarantee that we have all items in stock permanently, although we do try our best. If an item is out of stock we will call you and advise you of an anticipated delivery date.

WHOLESALE ORDERS

Kisiki supplies a number of retail outlets across the world. If you are interested in sourcing some of our products please contact us at sales@kisiki.com.

We are happy to work with wholesalers to design your own products specific to your outlet. This requires at least 6 months prior to the time you want the product in your outlets although can sometimes be quicker. Please ask if you would like to work with us on specific items. There is a minimum order quantity on such orders.

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